|
Why can't I access Online Banking?
What is my Access Code and Password the first time I log in?
What if my password does not work the first time I try to log in?
What if I forget my new password or try to log in several times and get locked out?
How secure is Online Banking?
What accounts can I access using Online Banking?
What can I do using Online Banking?
What about Bill Pay?
How current is the information?
Are there limits to the number of transfers I can make?
Why can't I access Online Banking?
Your browser may not be able to handle the security features of online banking. We recommend using Microsoft Internet Explorer or Netscape Navigator, version 6.0 or higher to handle the 128-bit encryption used. If you would like to download these versions, please click on the following:
What is my Access Code and Password the first time I log in?
To log in the first time, your access code is one of your account numbers. You do not need to input leading zeroes. Your password for the first log in is your current Telebank or Pcbanc 4-digit password. If you have not used these services, call us at 802-388-4982 to obtain your password. Once you input this first password, you will be asked to immediately change it to a longer password containing both numbers and letters.
What if my password does not work the first time I try to log in?
Please call us at 802-388-4982. We can re-set your password and you can try again within 24 hours.
What if I forget my new password or try to log in several times and get locked out?
Please call us at 802-388-4982. We will re-set your password to a generic password that you can use to log back in within 24 hours. Once you log in, you will then be asked by the online banking system to change it immediately.
Your log in may have expired due to inactivity. If you have not logged on for 180 days, you need to log in again as a first time user.
How secure is Online Banking?
Online Banking uses 128-bit encryption through VeriSign so that your account information remains confidential while traveling over the Internet. Please see our Security Statement for more information. We also employ state of the art firewall protection and monitoring to protect your account information from unauthorized access.
What accounts can I access using Online Banking?
Under one password, you can access all accounts for which you have signing authority with statements sent to the same address. If you are a signer on accounts that receive statements at different addresses, you will need to log in using different passwords. There may be other situations that may also require you to access your accounts separately.
What can I do using Online Banking?
- View account balances and transactions since the last statement
- View previous statement
- Pay loan accounts if you have both a deposit and loan account with us
- Transfer funds among your accounts with us
- Download history to Microsoft Money, Quicken, etc.
What about Bill Pay?
A bill pay service is offered in addition to our online banking services. The service provides a way for you to pay your bills without a need for you to write a check. This service is free.
First, go to our home page, click “Sign Up” under Pay Bills Online, and complete the electronic enrollment form. (Enrollment approval is not guaranteed.) You will receive a Welcome Letter inviting you to log in. Begin by setting up your payees, the companies or people you typically make payments to. Give instructions for the date and amount you would like to pay. Please give instructions to pay your bill at approximately the same time you would put a check in the mail. (Though many of these payments are electronic, many are still paid by check by the bill pay service.) Then, when you log in the next time, your payee name and address are already set up and you simply change the date and the dollar amount of the bill to be paid.
How current is the information?
The activity viewed for deposit accounts is real-time and will change throughout the day. Loan account information will be updated the following day.
Are there limits to the number of transfers I can make?
Checking accounts have no limits as to the number of transfers you can make. Savings and money market accounts, by federal regulation, are allowed no more than six withdrawals or transfers per month. You received disclosures about these limits at account opening. If you are unsure of the limits, please call us at 802-388-4982.
|